Kent Jewelry is pleased to offer a refund for any inventory items within 60 days of purchase. After this time, returns are approved on a case-by-case basis. Customized products, special orders, and repairs are non-returnable and non-refundable.
All repair, custom, and inventory jewelry is warrantied for life against defect due to workmanship. Defective merchandise can be returned to any Kent Jewelry store unless otherwise specified. The customer is responsible for shipping jewelry to KJ if not delivered in person. Damage or stone loss due to abuse will not be covered as a warranty repair. Kent Jewelry is the final arbiter in determining if the damage is due to unreasonable wear or use.
All diamonds purchased from Kent Jewelry have been purchased from legitimate sources in compliance with United Nations resolutions and the Kimberly Process. Kent Jewelry herby guarantees that the diamonds are conflict free, based on personal knowledge and/or written guarantees provided by the diamond supplier.
All custom design projects require a non-refundable $200 deposit for Kent Jewelry to generate a CAD design. The initial CAD design and a 3D model will be prepared for the client in an amount of time agreed upon by both parties. A major change to the CAD file may require an additional $200 deposit to be made. Once the design is approved, a 50% deposit is due with the remaining balance to be paid upon pick-up. In most cases, custom pieces are completed 2-3 weeks after design approval.
Kent jewelry repairs most fine jewelry. We reserve the right to decline a job if we feel we cannot repair it to meet our quality standards. Repairs never leave Kent Jewelry stores unless the customer is notified for specific cause to do so. Turnaround time is 2 days to 3 weeks depending on repair complexity. Most jobs average 2 weeks from drop-off to completion but are not guaranteed by the date indicated on the receipt. In most cases, customers will be contacted if there is a change in their pick-up date. Kent Jewelry is not responsible for any flaws in jewelry items that are present at the time of drop-off. Liability for any damaged items is limited to the cost of repair or to replace the item(s). Kent Jewelry is not responsible for any repairs left after 365 days.
Kent Jewelry will ship any item to you anywhere in the U.S and Canada for free. Shipping is fast and insured regardless of the order amount. For customer protection, we:
- Insure items for their full value
- Require that deliveries be made to a physical business or home address
- Require a signature for the package
Wedding Band Discounts
Buy a gold or platinum engagement ring, get 20% off on any two gold wedding bands. Congrats and thanks for choosing us!
Solitaire Trade-in Program
Any solitaire mounting with center stone may be returned within 120 days for a full in-store credit of the mounting purchase price. The customer will still own the stone, and credit may be used towards the purchase of any engagement or custom mounting.